hiyabet Privacy Policy

hiyabet operates hiyabet.vip as a PAGCOR-regulated online casino and sports betting platform serving Filipino players across the Philippines. In the course of providing our services, we necessarily collect and process personal information belonging to our players, registered users, and website visitors.

This Privacy Policy explains in plain terms what data hiyabet collects, why we collect it, how we use and protect it, and what rights you have over it. We are bound by the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, which grant Filipino data subjects significant rights over their personal information held by entities like hiyabet.

We also operate under PAGCOR licensing conditions and the Anti-Money Laundering Act (RA 9160, as amended), which impose specific legal obligations on hiyabet to collect, verify, and retain certain player identity and transaction data. Where data collection is required by law or regulatory obligation, we are clear about that distinction in this Policy.

This Policy should be read alongside hiyabet's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with hiyabet.

hiyabet collects the following categories of personal data, depending on your interaction with the platform:

hiyabet does not collect sensitive personal information (as defined under RA 10173) beyond what is strictly required for identity verification, age confirmation (21+), and legal compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless legally required in specific compliance scenarios.

hiyabet collects personal data through the following means:

• Direct submission — information you provide when registering a hiyabet account, completing KYC verification, making deposits or withdrawals, submitting a support request, or participating in a promotion.
• Automated technical collection — data collected automatically when you access hiyabet.vip, including IP address, device identifiers, browser data, and session activity through cookies and server logs.
• Payment processor data — transaction references and status information returned to hiyabet by GCash, Maya, or banking partners upon completion of a payment transaction. hiyabet does not receive your full e-wallet PIN or internet banking credentials.
• Third-party identity verification — where hiyabet uses a regulated identity verification service to assist with KYC document authentication, that service may share verification results (pass/fail and data match indicators) with hiyabet.
• Game provider data — aggregated session data returned to hiyabet by licensed game providers confirming game activity, bet results, and RTP outcomes for regulatory reporting purposes.

Under the Philippine Data Privacy Act, hiyabet must have a valid legal basis for each purpose for which it processes personal data. The legal bases applicable to hiyabet's processing activities are as follows:

• Performance of a contract — processing necessary to create and manage your hiyabet account, process deposits and withdrawals, and provide the gaming services you have subscribed to.
• Legal obligation — processing required by PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws and regulations. This includes mandatory KYC, age verification (21+), and transaction record-keeping.
• Legitimate interests — processing undertaken for fraud prevention, security monitoring, platform abuse detection, responsible gaming compliance, and internal analytics to improve hiyabet's services, where these interests are not overridden by your fundamental rights.
• Consent — for optional communications such as promotional emails or SMS marketing. Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of prior processing.

hiyabet uses your personal data for the following specific purposes:

• Account creation and management — establishing your hiyabet player account, processing registration, and maintaining accurate account records.
• Identity and age verification — confirming that you are who you say you are and that you meet the mandatory 21+ age requirement for PAGCOR-regulated gambling services.
• Payment processing — executing deposits from and withdrawals to your nominated GCash, Maya, or bank account. Processing withdrawal requests, resolving payment disputes, and detecting fraudulent transactions.
• Regulatory compliance — fulfilling PAGCOR reporting obligations, Anti-Money Laundering Act compliance, tax obligations, and responding to lawful requests from Philippine government authorities.
• Fraud prevention and security — detecting and preventing unauthorised account access, cheating, bonus abuse, multiple account creation, money laundering, and other prohibited activities outlined in hiyabet's Terms & Conditions.
• Responsible gaming — administering deposit limits, session timers, cool-off periods, and self-exclusion tools; maintaining the PAGCOR exclusion register record for self-excluded players; monitoring for patterns indicating problem gambling.
• Customer support — responding to your queries, resolving disputes, and improving the quality of hiyabet's support service.
• Platform improvement — analysing aggregated, anonymised usage data to understand how players use hiyabet, which games are most popular, and where the platform experience can be improved.
• Communications — sending account notifications (transaction confirmations, security alerts), and where you have consented, promotional communications about hiyabet offers relevant to Filipino players.

hiyabet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the following circumstances:

• Payment processors — GCash, Maya, GrabPay, BPI, BDO, Metrobank, and other payment service providers receive the minimum data necessary to process your transaction. These providers operate under their own PDPA-compliant privacy frameworks.
• Identity verification providers — regulated third-party KYC services receive identity document data solely for the purpose of verifying your identity and age on behalf of hiyabet. These providers are contractually bound to data protection standards consistent with RA 10173.
• Game software providers — licensed game studios (e.g., JILI, Habanero, Spadegaming) receive session identifiers and bet data to operate their games on the hiyabet platform. They do not receive your full identity data.
• PAGCOR and government authorities — hiyabet discloses data to the Philippine Amusement and Gaming Corporation and other competent Philippine authorities where required by law, court order, or regulatory obligation, including anti-money laundering reporting under RA 9160.
• IT infrastructure providers — cloud hosting, database, and security service providers who process data on hiyabet's behalf under data processing agreements that impose obligations equivalent to those in this Policy.
• Professional advisers — lawyers, accountants, auditors, and insurers who require access to hiyabet data in the course of providing professional services, subject to professional confidentiality obligations.

In all cases where hiyabet shares data with third parties, we ensure appropriate contractual, technical, and organisational safeguards are in place to protect your personal information.

hiyabet uses cookies and similar tracking technologies on hiyabet.vip to operate the platform and improve your experience. Cookies are small text files stored on your device by your browser when you visit a website.

hiyabet uses the following categories of cookies:

hiyabet does not use cross-site tracking cookies or advertising cookies that follow you across third-party websites. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your hiyabet account.

hiyabet retains personal data only for as long as necessary for the purposes described in this Policy and as required by applicable Philippine law. Our standard retention periods are:

• Account and identity data — retained for the lifetime of your active hiyabet account plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and the Anti-Money Laundering Act.
• Financial transaction records — retained for a minimum of five (5) years from the transaction date, in compliance with RA 9160 and Bureau of Internal Revenue record-keeping requirements applicable to gaming operators.
• Game history and bet records — retained for five (5) years from the date of the gaming session, for regulatory audit purposes.
• Support correspondence — live chat transcripts and support emails retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes.
• Marketing consent records — retained for the duration of the consent plus three (3) years, to demonstrate compliance with consent requirements.
• Technical/log data — server logs and IP access records retained for twelve (12) months for security and fraud investigation purposes.

Upon expiry of applicable retention periods, hiyabet securely deletes or anonymises personal data. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for aggregate analytics purposes.

hiyabet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction:

• 256-bit SSL/TLS encryption on all data in transit between your device and hiyabet servers.
• AES-256 encryption for sensitive data at rest in hiyabet's databases, including identity documents and financial account references.
• Access controls — strict role-based access controls ensure hiyabet employees can only access personal data necessary for their specific job function. Access to sensitive player data is logged and audited.
• Two-factor authentication available for player accounts and mandatory for hiyabet staff with administrative system access.
• Regular security testing — hiyabet's platform undergoes periodic penetration testing and vulnerability assessments by qualified security professionals.
• Incident response — hiyabet maintains a data breach response procedure. In the event of a breach affecting your data, hiyabet will notify the National Privacy Commission and affected players in accordance with RA 10173's breach notification requirements.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by hiyabet. These rights can be exercised by contacting hiyabet's Data Protection Officer through the channels listed in Section 14.

hiyabet will acknowledge all data subject rights requests within 72 hours and will substantively respond within fifteen (15) calendar days. Where a request is complex or numerous, hiyabet may extend this period by an additional fifteen (15) days with notification to you.

The hiyabet platform is strictly intended for individuals aged twenty-one (21) years and older. hiyabet does not knowingly collect personal data from individuals under the age of 21.

Age verification is mandatory at registration. hiyabet employs both automated and manual age verification processes, including document verification against government-issued Philippine identification. Accounts suspected of belonging to individuals under 21 are suspended pending verification and, if confirmed underage, are closed immediately.

If hiyabet discovers that personal data has been inadvertently collected from a person under the age of 21, that data will be deleted immediately and any associated account closed. If you believe a minor has registered on hiyabet, please contact hiyabet support immediately through live chat or the contact details in Section 14.

hiyabet's primary data processing operations are based in the Philippines. In certain circumstances, personal data may be processed by hiyabet's service providers (including cloud infrastructure providers, game software providers, and KYC verification services) operating outside the Philippines.

Where such cross-border transfers occur, hiyabet ensures they are conducted in accordance with RA 10173 and the National Privacy Commission's implementing rules on cross-border data flows. Appropriate safeguards — including contractual data processing agreements imposing obligations equivalent to Philippine data protection standards — are in place for all international transfers.

By creating a hiyabet account and using our services, you acknowledge that your personal data may be processed in countries other than the Philippines in connection with the service providers described in Section 6 of this Policy.

hiyabet may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, PAGCOR regulatory requirements, or the services we offer. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this Policy.
• Publish the revised Policy at hiyabet.vip/privacy-policy.
• Where changes are significant, send a notification to your registered email address or mobile number prior to the changes taking effect.

Your continued use of the hiyabet platform after the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with a material change, you should stop using hiyabet and contact us to discuss the closure of your account.

The most current version of this Privacy Policy is always available at hiyabet.vip/privacy-policy.

hiyabet has designated a Data Protection Officer (DPO) in compliance with the requirements of RA 10173. To exercise your data subject rights, raise a privacy concern, or submit a formal data protection complaint, please contact hiyabet through the following channels:

This Privacy Policy was last reviewed and updated on 1 January 2026. hiyabet is committed to maintaining an up-to-date, transparent, and compliant privacy framework for all Filipino players. Thank you for trusting hiyabet with your personal information.